My stainless steel hinges and hardware appear to be rusting! I thought stainless steel did not rust?
This is not actually rust, but a surface discolouration (also called tea staining) of the hinge or door hardware caused by contaminants in the environment. Like all surfaces, stainless steel requires regular cleaning to remove dirt and grime to keep them in pristine condition. The level of cleaning and maintenance depends primarily on the environment. In some exterior instances normal rain washing is sufficient, but in more polluted or corrosive environments, eg coastal situations, the surfaces require regular washing to retain their good looks. Discolouration or tea staining most commonly occurs within 5 kilometres of the coast and becomes progressively worse closer to the water. Removal of the tea staining can be achieved using a mild abrasive cleaning product, or by using specialist stainless steel cleaning products.
What type of primer do I use on my new timber doors/windows?
We recommend using an oil based primer for priming Cedar doors and Cedar sashes as this provides a good seal of the Cedar's natural oils. For exterior pine, a water based primer is sufficient for bare Pine, however an Oil Based primer may be better suited in some instances. It is always recommended that you talk with your paint supplier first to discuss your total painting solutions. See out onsite care page for further information on this, as well as to get further information about the products we use on our joinery.
What type of topcoat do you recommend for my new timber doors/windows?
We recommend you talk with your paint supplier to discuss your location and the type of finish you require as there are various types of solutions available. This way you can be assured you get the best products to suit your exact requirements. See out onsite care page for further information on this.
Can I leave the Cedar unpainted to keep the natural wood look?
As cedar is a great timber for exterior use it can be left unfinished, however over time it will discolour and weather. Well Hung Joinery recommend you finish your Cedar with some form of coating to protect it from the elements and to enhance it's natural look. There are various products available on the market that can be used on Cedar to keep it protected from the weather, but still leave it looking natural. Talk with you paint supplier to discuss these products in more detail. Please note too, that any raw timber left unsealed will soak up water, which will result in the timber being permanently stained. We recommend you seal any raw timber immediately to prevent this from happening.
What warranty do you provide with your products?
Our products carry a three year warranty from the date of delivery and are warranted to be of good material, workmanship and free from defects, which render them unserviceable or unfit for the use for which they were intended. The manufacturer is not liable for any defects or faults that are the result, of reasons, out of their control. Exterior timber joinery is not guaranteed to be totally weather proof. Warranty claims will be honored at the discretion of the manufacturer as to whether the joinery is repaired, replaced or a monetary refund. The manufacturer is not liable to reimburse any costs for products repaired or replaced without prior written consent from the manufacturer. No consequential losses will be considered.
Do I need to obtain a Building Consent for installing new French doors/Windows into my house?
Unless you are installing the new joinery unit within the same width as something existing (i.e. there is a lintel above the unit that is not changing), then you will require a Building Consent from your local Council. Any new openings formed for a new window or set of doors will require the same consent.
We suggest getting in touch with a local draughting company to prepare plans for a consent application. We recommend Intelligent Design.
Does all new joinery need to be double glazed?
While it is not mandatory to double glaze a window, an overall insulation value for the room/house must be attained, and this is usually done simplest and cheapest by double glazing your timber joinery.
What are the benefits of double glazing?
Double Glazing, also known as Insulating Glass Units (IGU's), is where two or more panels of glass are bonded to a peremeter spacer, trapping in a layer of either air or argon gas. IGU's retain much more heat in a room during winter, reducing heat loss and saving energy. They reduce noise penetration and window condensation and provide warmer zones near windows to increase comfort. They are harder to break than single glazing and the shards normally stay in place after breakage, increasing security.
The performance of an IGU in reducing heat loss can be enhanced by using Argon Gas instead of air inside the unit as it provides better insulation than air. Adding Low E glass to the unit will also further enhance its thermal properties as it traps the heat inside the room.
I have condensation on our new double glazing! I thought double glazing did not get condensation?
Condensation is caused by a number of factors, such as inside temperature vs outside temperature, moisture levels, ventilation etc. If there is inside moisture, it will always condense (pool) on the coldest surfaces, usually glass or aluminium. By insulating your windows with double glazing, the inside pane of glass will stay a lot warmer, which in turn should reduce or eliminate condensation on your windows. Adding in Planitherm Low E glass, which is a superior, high performance glass, will help retain this warmth even further. A dry house is easier to heat, so it is recommended to open your windows for 15-30 mins a day to ventilate your home. In extreme temperatures (outside is very cold, inside is very warm), it is possible to find some condensation still forming on your glass. This is not a defect, and is actually the double working that is causing this.
External Condensation - One feature of using Low E double glazing in your windows is that condensation may form on the outside of the glass under certain situations. This is not a fault of the double glazing. This is caused by the inside temperature being warmer than the temperature outside. As the exterior temperature rises, this condensation should dry up. This is actually a sign that the Low E glass is doing it's job, and retaining the heat inside the room.
Can you retrofit double glazing into my existing timber windows/doors?
Retrofitting double glazing into timber joinery is a complex and specialist job that requires the expertise of qualified joiners experienced in double glazing timber windows and doors. At Well Hung Joinery you get just that.
We believe that the best way to retrofit double glazing is to replace your tired and worn out timber sashes and doors with new custom made ones that are built to carry the additional weight of double glazing. As the original sash or door was not made to carry the weight of double glazing, simply replacing the glass for new double glazing will often mean the door or sash is weakened and over time will eventually fail. Read up about our double glazing process here.
What type of timber do you use for your windows and doors?
We can use any timber as long as it is suitable for the situation. But typically we use premium grade Cedar clears for our doors and sashes and finger jointed pine that is treated for exterior use for all our frames. This ensures the best possible product to our customers.
Do you have a showroom where I can see some examples of your work?
Yes we do. See our Contact Us page for our address. While we cannot display every possible type of window/door or kitchen set-up, we have enough of a display to show you the quality of joinery you will receive and the types of options available.
The windows and doors I require are different from your standard range on your website. Do you custom make to match our design/size?
Yes we do. ALL our products are actually custom made to your exact requirements and often for no extra cost. This is all dealt with at our consultation to ensure you get exactly what you require.
My French Doors arrived today and the flushbolt striker plates were not installed. I thought this was covered in your cost?
This is typical with all French doors supplied. We leave these flushbolt plates for your builder/installer to fit. The reason for this is if we fit them, when your installer installs the doors, the bolts may no longer line up with the holes, as the doors may be slightly misaligned during the installation process. You will achieve a far superior result if these plates are fitted after the doors are securely installed on site.
My joinery was delivered with some of the "Fixed" sashes left loose from the frames. Who fits these back in to the frames?
We often deliver "fixed" leaves (sashes or sidelites) LOOSE from the frame in order to make the joinery item lighter for the builder to carry and install. It is VITAL that these loose panels be sealed into the frame with careful consideration. Well Hung Joinery strongly recommends a decent bead of silicone seal is applied into the back of the frame rebate, then the sash or door leaf pushed tight into the rebate. We then recommend a gap sealer be applied to the outside perimeter of all fixed panels to ensure that no water will leak around the leaf and into the house.