Warranty & Product Care

Warranty Terms and Conditions:

Well Hung Joinery products carry a five year warranty from the date of delivery and are warranted to be of good material, workmanship and free from defects, which render them un-serviceable or unfit for the use for which they were intended. Well Hung Joinery are not liable for any defects or faults that are the result of reasons out of their control. Exterior timber joinery is not guaranteed to be totally weather proof. Warranty claims will be honored at the discretion of the manufacturer as to whether the joinery is repaired, replaced or a monetary refund. Well Hung Joinery is not liable to reimburse any costs for products repaired or replaced without prior written consent from the manufacturer. No consequential losses will be considered.This warranty does not apply to defects caused by negligence, misuse, accidents or alterations by the purchaser. It is limited to the original purchaser and is not transferable.

Colour Matching and Grain Variation of Timber:

All timber has natural variations in both the colour and grain. This is considered normal and is NOT a defect for which we will warranty against. While we make every effort to try to get as close a colour match as possible, there will always be variations in the colour and grain pattern for which we consider as being acceptable. If you would like to see your timber before the job is built, please get in contact with us and we can arrange to show you the timber we have selected for your job.

Prevention of Water Leakage Through Joinery:

It is a recognised trade practice that exterior timber joinery is not totally 100% wind and rain proof. In locations were extreme weather conditions are found, additional installation precautions may be taken to improve the products performance, which are not considered normal trade practice. If you feel you may be installing your joinery in a situation that has elements of harsh weather exposure, we recommend you seek further professional advice. We can add additional seals to our joinery to assist with exposed situations, but there may still be other items required to prevent water leaking around the joinery. Joinery installed into situations where there are no eaves can create situations where rain can be driven into the top of the opening door or sash, causing leaking into the home. It is always recommended that there is some form of eave or "overhang" above a door or window to prevent this. Without suitable cover over a door or window opening, we cannot guarantee water from being driven around the door or sash.

Exterior joinery is constructed for sheltered exterior use and should not be exposed to driving rain, direct sunlight or extremes of humidity. Minor warping or twisting up to 6mm can occur and is expected as norm. Shrinkage and or expansion does occur from seasonal changes in temperature and moisture.

The following information may help you with your painting, installation and maintenance of our joinery. These form part of our warranty requirements, therefore these must be met in order for our warranty to apply.              

                                                                    

Painting:

Joinery should be painted in clean dry conditions prior to installation and exposure to weather. This ensures 100% coverage and sealing of all surfaces (sides, tops and bottoms). Exterior Cedar joinery should be painted or sealed with an "oil based" product resilient to UV and following the coating manufacturer's instructions and advice. A four coat paint system is recommended being one primer coat one undercoat and two topcoats. All of our timber joinery is supplied primed before it is delivered to you. We use Resenes "Alkyd Oil Based Primer" for our Cedar doors and sashes. Our Pine frames are also supplied pre-primed with a light Primer coat. We suggest a further primer coat over the Pine frames prior to any topcoats. Additional light sanding is recommended prior to sealing and painting any subsequent coats. Once the joinery leaves the joinery shop, it is up to the builder or home owner to ensure that it is painted immediately, and with the correct paint. The primer coats that are factory applied are not a water proof coat. It is therefore vital that the topcoats be applied as soon as practical. Without the topcoats, water can soak into the door or sash, and can sit there unable to evaporate out of the timber. This can cause the door or sash to swell as well as prevent any subsequent coats from adhering to the timber.

This is a guideline only, and we strongly suggest you talk to your paint supplier to give you advice on the best paint system to use for your location and colour design.We hold no responsibility for any painting that was not applied by us.

Painting Putty Glazing:

If your joinery has been glazed with glazing putty it will require careful consideration before painting. Typical dry time period before painting the putty is 2-6 weeks. The putty should have skinned over and attained a firm set before painting. Curing times will change when the product is used under different temperature and humidity conditions. Painting before the putty has sufficiently cured may result in a slow level of oxidation, leading to a delay in the curing of the mass of putty and causing lengthwise cracking and peeling. When painting the glazing putty, the paint must overlap and seal the glass by at least 2mm. This is very important to prevent the egress of moisture, even from condensation.

Painting Maintenance:

A complete waterproof skin must be maintained at all times on all edges. Routine maintenance for joinery includes re-coating when wear or breakdown becomes apparent. Re-coats should be applied at an early stage of breakdown to ensure the integrity of the seal is maintained. Failure to do this will cause rapid deterioration.

Installation Of Joinery Frames Into An Opening In A House:

Before installing any joinery into an opening created for that purpose, ensure that no structural loading or "sag" will now or in the future be supported by the joinery. The joinery is not designed as "load bearing" and must be fixed permanently true to line, level and plum both vertically and horizontally.

The utility or structural strength must not be impaired by trimming or fitting any products, such as hardware. At best, no more than 5mm may be trimmed. Trimming should be undertaken with caution. Exterior doors should have at least 3 hinges and this practice is recommended for all doors.

Installation Of LOOSE "Fixed" Leaves Into Window or Door Frames:

We often deliver "fixed" leaves (sashes or sidelites) LOOSE from the frame in order to make the joinery item lighter for the builder to carry and install. It is VITAL that these loose panels be sealed into the frame with careful consideration. Well Hung Joinery strongly recommends a decent bead of silicone seal is applied into the back of the frame rebate, then the sash or door leaf pushed tight into the rebate. We then recommend a gap sealer be applied to the outside perimeter of all fixed panels to ensure that no water will leak around the leaf and into the house.

Kitchen Joinery and Cabinetry:

Well Hung Joinery kitchens and cabinetry products also carry a 5 year warranty on workmanship and a 10 year wattanty on all hardware products. This is from date of delivery and is warranted to be of good material, workmanship and free from defects, which render them un-serviceable or unfit for the use for which they were intended. Some products I.e. benchtops carry their own warranties. These are available upon request. Warranty claims will be honored at the discretion of the manufacturer as to whether the joinery is repaired, replaced or a monetary refund. Well Hung Joinery is not liable to reimburse any costs for products repaired or replaced without prior written consent from the manufacturer. No consequential losses will be considered.

Frequently Asked Questions:

Please refer to the FAQ's part of our website to get further information that may answer most of your questions about our joinery. It can be found HERE.

The team at Well Hung Joinery would like to thank you for choosing them as your joinery supplier. Please contact us for any further assistance with your joinery.