Warranty Terms and Conditions:
Well Hung Joinery products carry a five year warranty
from the date of delivery and are warranted to be of good
material, workmanship and free from defects, which render them
un-serviceable or unfit for the use for which they were intended. Well Hung Joinery are not liable for any defects or faults that are the
result of reasons out of their control. Exterior timber joinery is
not guaranteed to be totally weather proof. Warranty claims will be
honored at the discretion of the manufacturer as to whether the joinery
is repaired, replaced or a monetary refund. Well Hung Joinery is not
liable to reimburse any costs for products repaired or replaced without
prior written consent from the manufacturer. No consequential losses
will be considered.This warranty does not apply to defects caused by negligence, misuse, accidents or alterations by the purchaser. It is limited to the original purchaser and is not transferable.
Colour Matching and Grain Variation of Timber:
All timber has natural variations in both the colour and grain. This is
considered normal and is NOT a defect for which we will warranty
against. While we make every effort to try to get as close a colour
match as possible, there will always be variations in the colour and
grain pattern for which we consider as being acceptable. If you would
like to see your timber before the job is built, please get in contact
with us and we can arrange to show you the timber we have selected for
Prevention of Water Leakage Through Joinery:
It is a
recognised trade practice that exterior timber joinery is not
totally 100% wind and rain proof. In locations were extreme weather
conditions are found, additional installation precautions may be taken
to improve the products performance, which are not considered normal
trade practice. If you feel you may be installing your joinery in a
situation that has elements of harsh weather exposure, we recommend you
seek further professional advice. We can add additional seals to our
joinery to assist with exposed situations, but there may still be other items required to prevent water leaking around the joinery. Joinery installed into
situations where there are no eaves can create situations where rain can
be driven into the top of the opening door or sash, causing leaking
into the home. It is always recommended that there is some form of eave or
"overhang" above a door or window to prevent this. Without suitable
cover over a door or window opening, we cannot guarantee water from
being driven around the door or sash.
Exterior joinery is constructed for sheltered
exterior use and should not be exposed to driving rain, direct sunlight
or extremes of humidity. Minor warping or twisting up to 6mm can occur
and is expected as norm. Shrinkage and or expansion does occur from
seasonal changes in temperature and moisture.
The following information may help you with your painting, installation and maintenance of our joinery. These form part of our warranty requirements, therefore these must be met in order for our warranty to apply.
Joinery should be painted in clean dry
conditions prior to installation and exposure to weather. This ensures
100% coverage and sealing of all surfaces (sides, tops and bottoms).
Exterior Cedar joinery should be painted or sealed with an "oil based" product
resilient to UV and following the coating manufacturer's instructions
and advice. A four coat paint system is recommended being one primer
coat one undercoat and two topcoats. All of our timber joinery is supplied primed before it is delivered to you. We use Resenes "Alkyd Oil Based Primer"
for our Cedar doors and sashes. Our Pine frames are also supplied pre-primed with a light Primer coat. We suggest a further primer coat over the Pine frames prior to any topcoats. Additional light sanding is recommended prior to sealing and painting any subsequent coats. Once the joinery leaves the joinery shop, it is up to the builder or home owner to ensure that it is painted immediately, and with the correct paint.
The primer coats that are factory applied are not a water proof coat.
It is therefore vital that the topcoats be applied as soon as practical. Without the topcoats, water can soak into the door or sash, and can sit there unable to evaporate out of the timber. This can cause the door or sash to swell as well as prevent any subsequent coats from adhering to the timber.
Painting joinery in dark colours should be avoided on any joinery that
gets direct sun or heat. A darker surface will get hotter than a lighter surface. This extra heat can cause the timber to expand and contract, creating splits and causing serious damage to the joinery.
If you have ordered timber joinery with a "Raw" unsealed surface anywhere, it is vital that you apply a sealer coat before it is installed to prevent any water soaking into the timber and causing permanent staining to the timber.
This is a guideline only, and we strongly suggest you talk to your paint supplier to give you advice on the best paint system to use for your location and colour design.We hold no responsibility for any painting that was not applied by us.
Painting Putty Glazing:
If your joinery has been glazed with glazing
putty it will require careful consideration before painting. Typical
dry time period before painting the putty is 2-6 weeks. The putty should
have skinned over and attained a firm set before painting. Curing
times will change when the product is used under different
temperature and humidity conditions. Painting before the putty has
sufficiently cured may result in a slow level of oxidation, leading to a
delay in the curing of the mass of putty and causing lengthwise
cracking and peeling. When painting the glazing putty, the paint must
overlap and seal the glass by at least 2mm. This is very important to
prevent the egress of moisture, even from condensation.
A complete waterproof skin must be maintained
at all times on all edges. Routine maintenance for joinery includes
re-coating when wear or breakdown becomes apparent. Re-coats should be
applied at an early stage of breakdown to ensure the integrity of the
seal is maintained. Failure to do this will cause rapid deterioration.
Installation Of Joinery Frames Into An Opening In A House:
Before installing any joinery into an opening
created for that purpose, ensure that no structural loading or "sag"
will now or in the future be supported by the joinery. The joinery is
not designed as "load bearing" and must be fixed permanently true to
line, level and plum both vertically and horizontally.
The utility or structural strength must not
be impaired by trimming or fitting any products, such as hardware. At
best, no more than 5mm may be trimmed. Trimming should be undertaken
with caution. Exterior doors should have at least 3 hinges and this
practice is recommended for all doors.
Installation Of LOOSE "Fixed" Leaves Into Window or Door Frames:
We often deliver "fixed" leaves (sashes or sidelites) LOOSE from the frame in order to make the joinery item lighter for the builder to carry and install. It is VITAL that these loose panels be sealed into the frame with careful consideration. Well Hung Joinery strongly recommends a decent bead of silicone seal is applied into the back of the frame rebate, then the sash or door leaf pushed tight into the rebate. We then recommend a gap sealer be applied to the outside perimeter of all fixed panels to ensure that no water will leak around the leaf and into the house.
Kitchen Joinery and Cabinetry:
Well Hung Joinery kitchens and cabinetry products also carry a 5 year warranty on workmanship and a 10 year wattanty on all hardware products. This is from date of delivery and is warranted to be of good material, workmanship and free from defects, which render them un-serviceable or unfit for the use for which they were intended. Some products I.e. benchtops carry their own warranties. These are available upon request. Warranty claims will be honored at the discretion of the manufacturer as to whether the joinery is repaired, replaced or a monetary refund. Well Hung Joinery is not liable to reimburse any costs for products repaired or replaced without prior written consent from the manufacturer. No consequential losses will be considered.
Frequently Asked Questions:
Please refer to the FAQ's part of our website to get further information that may answer most of your questions about our joinery. It can be found HERE.
The team at Well Hung Joinery would like to thank you for choosing them as your joinery supplier. Please contact us for any further assistance with your joinery.